Frequently Asked Questions:
When will my order ship?
99% of the time, orders placed before 3pm (Melbourne time) between Monday to Friday will be shipped on the same business day. Orders placed after the 3pm cut-off will typically ship the next business day.
Where is my tracking number?
We automatically update parcel tracking numbers between 12pm and 4pm most weekdays, excluding public holidays, and you'll be sent your tracking number via email.
How long will it take for my vape-mail to arrive?
Within Australia, we ship via Australia Post's Parcel Post and Express Post methods.
Express Post is an overnight service to postcodes within the Australia Post Express Network, which is pretty much everywhere except rural and regional areas.
If your parcel does not arrive overnight and you have questions, please contact Australia Post directly. While we understand your frustration, we have absolutely no control over Australia Post's delivery process and there is nothing we can do to force them to deliver it any faster.
Parcel Post is Australia Post's standard service and usually takes 2 to 6 business days.
Do you offer discreet packaging?
Yes! Upon receiving many, many requests for discreet packaging, Melbourne Vapes officially transitioned to only sending orders through discreet packaging. There is no mention of vapes or vaping products on the package your order is sent in.
Can you let me know when a particular product is back in stock?
Sure, we have an in-stock reminder form on every product page if the item is currently out of stock. If you're viewing a product that's out of stock, there will be a form asking you to enter your email address on the left side of the page. Just enter your details and we'll automatically send you an email as soon as we restock this item. :)
I live locally, can I pick up my order?
Melbourne Vapes does not offer a pick up service, however, our express post option will ensure your order arrives in the quickest possible time, and 99% of the time this will be next business day.
Are the products you sell genuine?
All products sold at Melbourne Vapes, including but not limited to devices, disposable vapes, batteries, battery chargers, coils and E Liquids are genuine products.
To check the authenticity of your products, please check inside the box or the outer scratch panel on the device (this differs from manufacturer to manufacturer) and visit the website as given on these panels / cards. You can enter your serial number via the website given, which will show that your product is 100% genuine.
How old do I have to be to purchase from your website?
Electronic cigarettes (e-cigarettes / vapes), disposable vapes and their accessories are considered smoking products in Australia. As such, e-cigarettes/vapes and disposable vapes are illegal to sell to, or bought on behalf of, a person who is under the age of 18. You are confirming that you are at least 18 years old when you purchase vaping products from our website and that you are not purchasing these products for a person under the age of 18.
Shipping from: Ferntree Gully, Victoria 3156 Australia
Got questions? Contact us today, we’re here to help! 😊
PO Box 1094
Mountain Gate VIC 3156