FAQs

What currency are the prices do I see in the site?
All prices are in AUD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2 days production time for your order to ship out, average shipping times are 3 business days.
Tracking numbers will be updated 1-2 days after your order has been shipped. If you don't have a tracking number after 2 business days please email us at info@melbournevapes.com.au

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include full names and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have mis-spelled or auto filled an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@melbournevapes.com.au.

If the given address is wrong, we can change the address to the correct one prior to your order being sent out. No refund will be given after your order has been sent.

How long does shipping take?
Shipping times vary as we do ship worldwide from different centres, however, within Australia the average shipping time is 3-5 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you with any questions you may have! Please send us an email at info@melbournevapes.com.au and we will be happy to assist you as soon as possible.